Shipping policy

Shipping Policy

Processing time
Most orders ship within 3–5 business days of purchase. Because each stone is individually inspected and packaged with care, please allow extra time during periods of high demand or if your order coincides with active cutting commitments.

Domestic shipping (United States)
We currently ship within the United States only. Standard shipping is calculated at checkout. Orders over $350 ship free via standard insured mail.

Insurance and signature confirmation
Given the value and one-of-a-kind nature of our stones, shipping protection is applied based on order value:

- Orders $1000 are automatically insured for their full value and require a signature on delivery.
- Orders below that threshold ship via insured standard mail at our discretion, and we reserve the right to require a signature on any shipment regardless of value.

This protects both of us — if a package is lost or damaged in transit, the shipment is covered.

Tracking
You'll receive a confirmation email with tracking information as soon as your order ships.

Lost or damaged shipments
If your order arrives damaged or doesn't arrive at all, contact us at michael@maikurumotogems.com within 48 hours of the delivery date (or expected delivery date) so we can file a claim with the carrier and make it right.

International shipping
International shipping is available on a case-by-case basis. If you are located outside the United States and would like to purchase a stone or arrange a commission, please contact us at michael@maikurumotogems.com before placing an order. We will confirm whether international shipping is available for your location, provide a shipping quote, and discuss any applicable customs duties, import taxes, or documentation requirements. Please note that any customs duties or import fees charged by your country are the buyer's responsibility and are not included in our shipping charges.

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